Last year we wrote about our innovative traineeship and customer service apprenticeship programme at its launch. Twelve months on, in National Apprenticeship Week, I wanted to talk about the value of traineeships and apprenticeships to us as a business, and share the experiences of two of our initial intake.
Zack Cole, 18, joined E.ON’s trainee programme when he had just left school, attending his interview on the day of his prom.
He said: “The traineeship was a great way to find out more about myself. During the seven-week programme we took part in a range of activities, designed to build confidence and improve presentation skills. We also did a lot of team building activities that created a sense of togetherness.”
With his traineeship successfully completed, Zack was offered a place on the apprenticeship scheme, working in E.ON’s Residential Correspondence team based in Nottingham. In addition to his ‘day job’, he was required to complete projects and write essays as he learnt about the company and its values. Zack was also given the opportunity to go to London and present at the National Skills Academy for Power’s Annual Conference.
Having successfully completed his Level 2 Customer Service Apprenticeship, in March he is moving on to Level 3 to further develop his skills. Zack said:
“I’m so thankful for this opportunity and to be given a job that I can now make into a career. This is just the starting point for where I want to be in my life.”
Nineteen-year old Holly Whelan is similarly enthusiastic about her experience of the traineeship and apprenticeship programme. She said:
“Whilst on the traineeship I really felt I grew as a person. I was quite shy and not very confident when I joined but after seven weeks’ training I was delivering presentations and speaking to new people with confidence. I was really proud of myself when I got a place on the apprenticeship scheme, as I had worked hard and challenged myself in many ways.”
Holly is now taking and making phone calls, handling customers’ complaints and doing her job with very little support. With her apprenticeship served, she has a full-time job at E.ON and will be going on to do the Level 3 Customer Service Apprenticeship to train as a lead advisor.
Since the programme’s launch, E.ON has supported over 100 young people through our traineeship programme, 70 of whom have gone on to secure an apprenticeship with the company. This scheme is proving to be a great way to introduce and grow new talent in our business. We are committed to supporting these trainees in their careers, and in fact all of those who have successfully completed their apprenticeship to date have gone on to secure full-time employment with us.