On Wednesday 25 February, we’re holding a panel debate with Which? to debate what more business can to build consumer trust.
Through The Great Business Debate, we want to encourage business men and women to address difficult issues head on – one of those is how businesses treat their customers.
CBI Deputy director-general Katja Hall will be joining Richard Lloyd, Which?, David Bird, E.ON and Andrew Miller, Guardian Media Group, to answer questions from a live audience in a debate chaired by business journalist Steph McGovern.
Steph McGovern, Business journalist (Chair)
Award winning business presenter, Steph McGovern has been working in financial journalism for over 10 years.
Katja Hall, CBI Deputy director – general
Katja is the CBI’s deputy director-general, leading much of the CBI’s lobbying work with politicians and in the media.
She works in the UK, through the CBI’s international offices round the world, and in Brussels and capitals across Europe to help political parties and governments of all colours create the conditions for business to flourish.
Katja has previously been both the CBI’s chief policy director and, before that, its director of employment policy. Before her appointment as CBI chief policy director in February 2011, Katja worked in employee relations and change management at the BBC.
Andrew Miller, Guardian Media Group CEO
Appointed chief executive officer in July 2010. Andrew joined the Group as chief financial officer and was appointed to the Board in 2009. He was previously group chief financial officer of Trader Media Group. He has also worked at Pepsico, Bass plc and Procter & Gamble. He is a non-executive director of The AA, Decoded and Top Right Group. He also sits on the Board of Governors of Benjamin Franklin House.
Richard Lloyd, Which? Executive Director
Richard Lloyd joined Which? in April 2011 as Executive Director. Richard has over 20 years’ experience of campaigning, policy-making and service provision in charities, housing agencies, local and central government.
David Bird, E.ON Customer Operations Director
David joined the company in July 2009. Prior to his role with E.ON, David spent five years as Customer Service Director at National Express. He has previously worked with Marks and Spencer, BUPA, Homebase and Vodafone UK.
At E.ON he is responsible for residential customers.
This event sits within a wider spotlight on consumers for our campaign, in which we’ll be showcasing how the best businesses listen and deliver for their customers — and what happens when they don’t get it right.
You can also see what happened when we took to the streets to ask people their opinions.
Please also cast your vote in our poll - As a consumer, what is most important in influencing your trust in a business?